james h.
Very bugy as of this year (2024). Extremely laggy, kicks me off multiples times. Restart the app just to have it say it cannot connect to it's own servers. I have a brand new phone with great service, no issues anywhere else. The safeway app went to the toilet this year. Basically unusable. Was Safeway losing too much revenue on the deals so they stopped updating the app?...hmm.
Albertsons Companies, Inc.
May 15, 2024
We are sorry the app is not working as expected and would like the opportunity to address your concerns. Please try uninstalling and reinstalling with app. Please feel free to chat with us on the mobile app by visiting the website using your mobile browser, or call us at 877-723-3929, so we can further assist you. Thank you.
Jessica V
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Needlessly frustrating! It constantly asks for my location, even though it has never changed. Whenever I load the app, in the middle of shopping, just constant. Let us set our store permanently until we need to change it again! Every other grocery app is like this. It also needs 5 seconds after you add something to cart before you scroll or change pages or else it deletes it from your cart. The WORST change was moving add note in the cart & adding an automatic checkout option - causes accidents.
11 people found this review helpful
Albertsons Companies, Inc.
May 16, 2024
We are sorry to hear you are disappointed in the new app update, Jessica. We have shared your comments with our App Development Team for further review. Should you need any further assistance, please chat with us on the mobile app by visiting the website using your mobile browser or call us at 877-723-3929. Thank you.
Jeff Yancey
Poor app-have had it for 2 years, and opened it to do a digital coupon, & was forced to accept a code sent to my email, When I went to retrieve the code, the app closed, then when I went back to the app, it wouldn't accept the code, wanted to start over, so basically a never-ending circle. It should never have required a code in the first place, since I provided both email and phone. But even if it did, shoul give the option to send via text. Very user-unfriendly, will probably delete it.
3 people found this review helpful
Albertsons Companies, Inc.
May 10, 2024
We appreciate your feedback about our app, Jeff, and we're sorry you're having issues with it. We recommend uninstalling and reinstalling the app to see if it stops going in a circle. If it doesn't, if you'd like feel free to chat with us through the Contact Us page on our website and we can do some troubleshooting for you.